I Talk to Martha Wells

 And you can read it here!

My favorite bit:

What really informed Murderbot’s experience was creating a database according to what the users said they needed, and then finding that what they actually needed it to do was something else, and instead of asking for it to be adjusted they cram extra information into the fields and are then surprised when it doesn’t work the way it’s supposed to anymore. And being yelled at by people who don’t know how to turn their workstation on.